By booking a Katch Date, you confirm that you have read, understood, and agree to these Terms & Conditions.
## 1. Our Service
Katch provides a personalised date introduction service. We will:
* Work with you to establish your availability.
* Match you with a compatible single based on factors including personality, age, location, lifestyle, appearance, and overall compatibility.
* Coordinate with both parties until a mutually agreed date and time has been confirmed.
As arranging a date requires significant time and coordination with two independent people, these terms explain when our service is considered complete.
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## 2. Communications
By booking a date, you agree to receive emails, notifications, and messages from Katch relating to your booking, availability, date invitations, reminders, and other information necessary to organise your date.
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## 3. Availability
You must provide at least six different date/time options when available.
Providing fewer options significantly reduces the likelihood of successfully arranging a date.
Failure to provide sufficient availability may delay or prevent your date from being arranged.
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## 4. Date Suggestions
We aim to offer your first suitable date within 14 days of receiving your availability.
You may decline the first proposed date for any reason.
If we offer a second suitable date, our matching service will be considered fulfilled, regardless of whether you accept it. No refund will be available after a second suitable date has been offered.
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## 5. Date Location
We strongly recommend meeting within your own county or local area unless both parties agree otherwise.
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## 6. Cancelling Your Date
### Cancellation with a genuine reason
If you need to cancel within seven (7) days before your date for a genuine reason (such as illness or an emergency), we will reschedule your date once.
Only one genuine cancellation is permitted.
Any further cancellation means the service is considered complete and no refund will be issued.
### Cancellation without a genuine reason
If you cancel a confirmed date without a genuine reason, the service is considered complete and no refund will be given.
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## 7. Postponements
You may postpone a confirmed date once.
After one postponement, any further postponement or cancellation will result in the service being considered complete with no refund.
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## 8. Deleting Your Account
If you delete your Katch account after booking your date, the booking will be treated as cancelled by you.
The service will be considered complete and no refund will be issued.
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## 9. Timekeeping
Please arrive at least 10 minutes before your scheduled date.
The Katch app allows communication with your match before the meeting.
Failure to attend on time may result in the date being treated as a missed appointment.
No refunds are available for missed connections caused by lateness or failure to attend.
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## 10. Communication Before the Date
Messaging between matched members becomes available approximately 30 minutes before the scheduled date through the Katch app.
All communication should take place within the app.
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## 11. If Your Match Does Not Attend
If your confirmed match fails to attend the date, this is outside Katch's control.
Although refunds cannot be provided, we will make reasonable efforts to arrange another date for you.
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## 12. If You Do Not Attend
If you accept a confirmed date but fail to attend without notifying us beforehand, your booking will be treated as completed.
No refund will be issued.
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## 13. Failure to Provide Availability
If you fail to provide suitable availability after three requests from Katch, or repeatedly reject availability that you previously supplied yourself, we will close your booking.
The service will be considered complete and no refund will be issued.
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## 14. No Response to Date Invitations
If we send you a date invitation and you open or receive it but do not respond, we will send up to two further reminders.
If there is still no response, your booking will be closed and the service considered complete.
No refund will be available.
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## 15. Unpaid Members Who Do Not Attend
If you agree to attend a date as an unpaid member but fail to attend or cancel without notice, you may become ineligible for future complimentary dates.
Future dates may require purchasing a Katch Date.
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## 16. Match Compatibility
Katch uses personality, age, location, lifestyle, preferences, and other compatibility factors to introduce suitable matches.
However, chemistry and attraction cannot be guaranteed.
We encourage every member to give their date a genuine opportunity before making a judgement.
Sometimes the right connection only becomes apparent after spending a little time together.
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## 17. Married or Engaged Members
Katch is intended for genuinely available singles.
If we discover that you are married, engaged, or otherwise unavailable for dating, your booking will be cancelled immediately.
No refund will be issued.
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## 18. Contacting Members Outside Katch
To protect the integrity of our service, members must not actively search for and contact other Katch members through external social media platforms or messaging services before or after a date.
Communication should remain within the Katch app unless both people mutually choose to exchange contact details themselves.
Where we believe a member is deliberately bypassing the Katch platform to contact other members, we reserve the right to suspend or terminate the account and close any active booking without refund.
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## 19. Refund Policy
Our fee covers the work involved in matching, coordinating, negotiating, and arranging your date—not the outcome of the date itself.
Because our service involves significant time and manual coordination, refunds are not available once the service has been substantially performed or completed in accordance with these Terms.
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